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Domestic Shipping

You have a choice of the following shipping services. Shipping times are estimated and depend on your location. All items are shipped from our warehouse near Albany, NY. We ship Monday through Friday except when Tristan is traveling and orders may only ship 2-3 times/week.

FREE Shipping
We currently are offering FREE shipping on all domestic orders that are $100 or more!

U.S. Postal Service
USPS Priority Mail 2-3 day with Delivery Confirmation. USPS Priority Mail to APOs or FPOs does not allow delivery confirmation or tracking.

UPS
**All UPS shipments require a physical street address (no PO boxes)
**All UPS shipments require that someone be on-site to sign for delivery

UPS Ground:
Basic packages arrive within 1-7 business days in the contiguous U.S.; 3-7 days for Alaska and Hawaii. This is our standard shipping method. Not available for Puerto Rico.

If you select any of the following, packages will be shipped the same day for orders placed before 1 pm EST, and the next business day for other orders.

UPS 3 Day Select:
arrives within 3 business days in the contiguous U.S. by afternoon delivery.

UPS 2nd Business Day Air:

arrives 2 business days after shipping, not including Saturday, Sunday, and holidays.

UPS Next Day Air:
arrives the next business day, not including Saturday, Sunday, and holidays.

PLEASE NOTE: Because of local laws, we cannot ship any orders to Alabama.


International Shipping (including Canada)


Most international orders are sent via USPS International Priority; if that service is not available to a certain destination, then we ship it Registered Air Mail with Insurance. You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid by you at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. We reserve the right to deny orders to countries which we've had problems shipping to in the past. We are required by customs to describe the contents of the packages we send; for confidentiality reasons, we will use terms such as "plastic toy," "video," and "lotion."

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